Job description
Consumer Data Platform (CDP) Support Consultant
We are supporting a global organisation seeking an experienced Consumer Data Platform Support Consultant to provide hands-on administration and technical support for an established BlueConic CDP.
This role sits within a Digital Data, Analytics & AI function and works closely with Mar-tech and business stakeholders to support ongoing CDP operations, enhancements and use case delivery. You will act as the primary point of contact for CDP-related service requests, incidents and platform administration, while supporting the transition of long-term ownership to an internal team.
Key Responsibilities
Provide hands-on administration and technical support for the BlueConic CDP
Act as the subject matter expert for consumer data, profiles, segments, consent and integrations
Manage service requests and incidents using ServiceNow and maintain delivery backlogs in Jira
Support configuration of listeners, profile properties, segments, tagging and tracking rules
Support identity resolution, profile merges and duplication logic
Validate and support integrations with external systems (CRM, ESP, batch imports/exports, APIs)
Maintain and contribute to functional, technical and operational documentation
Support testing, validation and knowledge transfer activities
Work closely with cross-functional teams including Data, Martech, Project Management and external vendors
Required Skills & Experience
3+ years' experience in CDP administration or digital data platforms
Proven experience with CDP tools such as BlueConic, Salesforce CDP, Tealium, Treasure Data or Amperity
Strong understanding of consumer data models, integrations and first-party data collection
Experience with identity resolution and consent management
Comfortable working across both functional and technical requirements
Strong stakeholder engagement and documentation skills
Experience working in Agile or hybrid delivery environments
Background in CPG / FMCG environments is highly desirable
This is an excellent opportunity for a CDP specialist who enjoys being hands-on, working close to the business, and supporting the evolution of a strategic consumer data platform.
